Products and Services

Personal Accounts

Redeem my SuperCertificate/ GC GiftPass

What is a SuperCertificate®?

A SuperCertificate can be redeemed at GiftCertificates.com/redeem for retail gift cards from hundreds of popular stores, airlines, hotels, theaters, restaurants and more. Please note available retail gift cards are subject to change.

What is a GC GiftPass®?

A GC GiftPass can be redeemed at GiftCertificates.com/redeem for retail gift cards from hundreds of popular stores, airlines, hotels, theaters, restaurants and more. Please note available retail gift cards are subject to change.

How are SuperCertificates and GC GiftPasses delivered?

SuperCertificates and GC GiftPasses can be delivered by email or mail depending on the delivery method you choose.

Where can I use my SuperCertificate or GC GiftPass?

SuperCertificates and GC GiftPasses are spent on our website for retail gift cards of your choice. You can find the retail gift card options by visiting GiftCertificates.com/redeem and entering your SuperCertificate or GC GiftPass number. Or you may call Customer Service at 1-800-PRESENT for help.

Which retail gift cards are available?

You can choose from over 200 gift card brands from the most popular stores, airlines, hotels, theaters and restaurants. We also have donations to inspiring nonprofit organizations. Best of all, you can give a SuperCertificate or GC GiftPass and let the recipient choose! Check out our full catalog here.

What is included in service fees for retail gift cards?

The service fee for retail gift cards includes shipping and handling fees which includes packaging, standard shipping and customer service.

  • Physical retail gift cards $2.95
  • Digital retail gift cards $2.45

How can retail gift cards be delivered?

It depends on the merchant. Some merchants either offer email or mail delivery only and some offer both. You can find delivery option details on each individual retail gift card listing on our website.

How can I search for a specific merchant brand?

Go to the Search field at the top of your screen to search for a retail gift card by name. You can also view an A-Z merchant list or view merchants by category by clicking on Shop by Category and choosing the View All Merchants option.

Do retail gift cards expire?

Retail gift cards are subject to terms and conditions established by the issuing merchant.

Where can I redeem a retail gift card?

It depends on the merchant. Some retail gift cards can either be redeemed in store or online only and some offer both. You can find details by contacting each individual merchant.

How do I contact Customer Service?

Email, call, or contact us online—we're always happy to hear your comments and answer your questions. Choose a subject line to help us route your email to the right department. We do our best to respond by email within one business day. If you need a faster response, please call.

For questions about a specific order, include as many details as you can, such as the order number.

Why should I sign up for an account?

Time is precious. A personal account speeds up your shopping path, leaving you more time to enjoy your purchases from GiftCertificates.com. Here’s what you get:

  • Faster checkout: Your billing information can be securely saved so you don't have to enter it again and again.
  • Quick access to addresses you use often: All your shipping addresses can be saved, so they're ready when you are.
  • Order tracking and review: You can follow the progress of a current order and look back at your past orders.
  • The latest info on sales and new arrivals: If you choose, we email you updates about your favorite merchants, gifting tips and special offers and promotions
  • SuperCertificate/GiftPass serial numbers are not stored on accounts for security reasons.
There are no fees to sign up for a personal account with GiftCertificates.com. All you need is a valid email account. Why delay? Sign up.

How do I sign up for an account?

Creating an account is simple. Go to My Account, select Create an Account and enter the requested information. You can update your account information at any time by signing in to your account with your username and password and going to My Profile under My Account Settings.

What do I do if I forgot my password?

If you have forgotten the password you can have a new one emailed to you. Simply go to My Account, click on the Forgot Your Password? link, and submit your username. You will receive an email from us with your new password. Please note that passwords are case-sensitive and should be entered exactly as provided. Once you are signed in you can go to My Account and then to My Profile under My Account Settings, where you will be able to change your password to something you can remember.

What forms of payment do you accept?

GiftCertificates.com accepts the following methods of payment for business purchases: Visa®, MasterCard®, American Express®, Discover®, JCB and Diners Club.

What is including in service fees when purchasing a GC GiftPasses?

The SuperCertificate and GC GiftPass service fee includes shipping and handling, packaging, standard shipping and customer service.

  • Physical GC GiftPass $1.49
  • Digital GC GiftPass FREE
  • Greeting Card GC GiftPass $2.99

What is a credit card Security Code and why is it required?

In order to protect you from unauthorized transactions, GiftCertificates.com requires your credit card’s Security Code. Visa, MasterCard® and Discover: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number. American Express: The Security Code is the 4-digit number printed on the front of your card.

Can I store my payment information on your site?

Yes. To store your credit card information, Sign in and click on Payment Information. For your security and privacy, GiftCertificates.com does not store your credit card’s security code. You will need the security code every time you place an order.   Note: SuperCertificate/GiftPass serial numbers are not stored on accounts for security reasons.

Can I access my order history?

To view your Order History and find the details for all of your previous orders as well as view the status of current orders, Sign-in and click on Order History. You can also view an individual order by going to Order Status.

Can I check the status of my order?

To check the Status of your Order and find the details of an individual order, Sign-in, click on Order Status and enter the Order Number.

How do I make changes to my Address Book?

Sign in to your account and click on Address Book. You may edit or delete existing, or add new entries.

Can I return a SuperCertificate® or GC GiftPass®?

We are sorry, once a SuperCertificate or GC GiftPass order is fulfilled it cannot be returned or exchanged.

Can I return a retail gift card?

Unfortunately, once a digital gift card order is fulfilled it cannot be canceled, returned, or exchanged for a different retail gift card. Please ensure that your order is correct and the recipient email address is accurate before placing your order. A physical retail gift card may be returned for a refund or exchange if the gift card is:

  • Unused with the full original balance;
  • Returned within 30 days of purchase;
  • Returned via a trackable shipping method;
  • Returned in perfect condition without folds, marks, or any physical damage; and
  • The gift card merchant is still a partner in good standing with GiftCertificates.com and offered on our website.
When returning or exchanging a gift card, please include a note with your return that contains your full name, contact information, explanation for the return or which gift cards you are hoping to make an exchange for. All returns should be sent to: GiftCertificates.com Attn: Returns 11510 Blondo Street Omaha, NE 68164

How do I redeem a SuperCertificate and GC GiftPass?

It's easy! Just follow the steps below:

  1. Go to GiftCertificates.com/redeem
  2. Enter your SuperCertificate or GC Gift Pass number
  3. Browse and choose the gift card you want!
  4. Send it to your email or have it delivered by mail.
Enjoy! If you have any issues redeeming your SuperCertificate or GC GiftPass for a retail gift card, or receiving the gift card, please feel free to contact Customer Service at 1-800-PRESENT or customerservice@giftcertificates.com.

Why do I need an additional method of payment when redeeming?

When redeeming a SuperCertificate or GC GiftPass and your purchase is greater than the value of the SuperCertificate or GC GiftPass, you will be asked to provide credit card information as payment for the balance.

Where do I find my SuperCertificate or GC GiftPass number?

The 10-digit alphanumeric pass code is located on your SuperCertificate or GC GiftPass.   [ADD Screenshot samples]

How do I redeem more than one SuperCertificate or GC GiftPass?

You can enter up to 10 SuperCertificate or GC GiftPass numbers. Submit one at a time in the field provided on the SuperCertificate Shopping Page. You navigate to SuperCertificate Shopping Page by clicking on the top navigation that says "Redeem with a SuperCertificate". Enter the SuperCertificate numbers in the form field provided. The system will tell you if you have submitted the correct numbers.

What is my SuperCertificate or GC GiftPass balance?

You may enter your SuperCertificate or GC GiftPass number on giftcertificates.com/redeem to find out what the unredeemed balance is. If you don't want to checkout now, just close your browser when you're done. Note: SuperCertificate/GiftPass serial numbers are not stored on accounts for security reasons.

What if I can’t find a denomination that matches my SuperCertificate or GC GiftPass balance?

Denominations vary from merchant to merchant, so you may be able to redeem for more than one retail gift card with your balance. You can select various denominations that add up to your total balance. (For example, if your balance is $50 you can select 2 $25 denominations or 5 $10 denominations) Remember you can redeem your SuperCertificate or GC GiftPass in part or in full. You can also pay the difference with a credit card if your purchase is more than the balance of your SuperCertificate or GC GiftPass.

Do I have to pay for shipping when I redeem a SuperCertificate or GC GiftPass?

There is no shipping charge when redeeming a SuperCertificate or GC GiftPass. If you are redeeming for more than $400 in retail gift cards you will receive free USPS Priority shipping. You always have the option to upgrade to various FedEx® shipping methods for a charge.

Does my SuperCertificate® or GC GiftPass® expire?

No, SuperCertificate and GC GiftPass balances never expire! The balance will remain until it is redeemed for a retail gift card. Please note, SuperCertificates and GC GiftPasses issued on or after July 1, 2004 do not expire. SuperCertificates issued before July 1, 2004 generally have an expiration of 13 months from the date of issuance, except where prohibited by law. If you have an expired SuperCertificate and reside in a state that prohibits expiration dates, please contact Customer Service at 1-800-PRESENT or customerservice@giftcertificates.com.

Can I redeem for cash?

No. You can choose one of our many retail gift card options.

What happens if I have a problem with a retail gift card after I receive it?

Once you receive a retail gift card, the merchant provides customer support directly to you, just like any gift card. You can find contact information in the email containing your gift card or on the physical card itself.  We will work to assist as much as we can. However, once you have received the retail gift card, it is best to start with the merchant's customer support team.

What happens if my retail gift card is lost or stolen?

If your physical gift card is lost or stolen after having received it from GiftCertificates.com, you must report it to the merchant or retailer immediately. Replacement of your gift card will be determined by issuing merchant’s policy. Some merchants do not replace lost or stolen gift cards, others do, and some may charge a fee for replacement. If a merchant does offer to replace the lost or stolen gift card, you will likely be required to show proof of purchase and/or provide the ID number on the card. Most merchants provide toll-free numbers to report lost or stolen cards. GiftCertificates.com is happy to help you by providing ID numbers and proof of purchase, if we have it on record. Please note that gift cards are just like cash.  If lost, their value can be used by someone else.

What is a SuperCertificate®?

A SuperCertificate can be redeemed at GiftCertificates.com/redeem for retail gift cards from hundreds of popular stores, airlines, hotels, theaters, restaurants and more. Please note available retail gift cards are subject to change.

What is a GC GiftPass®?

A GC GiftPass can be redeemed at GiftCertificates.com/redeem for retail gift cards from hundreds of popular stores, airlines, hotels, theaters, restaurants and more. Please note available retail gift cards are subject to change.

How are SuperCertificates and GC GiftPasses delivered?

SuperCertificates and GC GiftPasses can be delivered by email or mail depending on the delivery method you choose.

Where can I use my SuperCertificate or GC GiftPass?

SuperCertificates and GC GiftPasses are spent on our website for retail gift cards of your choice. You can find the retail gift card options by visiting GiftCertificates.com/redeem and entering your SuperCertificate or GC GiftPass number. Or you may call Customer Service at 1-800-PRESENT for help.

Which retail gift cards are available?

You can choose from over 200 gift card brands from the most popular stores, airlines, hotels, theaters and restaurants. We also have donations to inspiring nonprofit organizations. Best of all, you can give a SuperCertificate or GC GiftPass and let the recipient choose! Check out our full catalog here.

What is included in service fees for retail gift cards?

The service fee for retail gift cards includes shipping and handling fees which includes packaging, standard shipping and customer service.

  • Physical retail gift cards $2.95
  • Digital retail gift cards $2.45

How can retail gift cards be delivered?

It depends on the merchant. Some merchants either offer email or mail delivery only and some offer both. You can find delivery option details on each individual retail gift card listing on our website.

How can I search for a specific merchant brand?

Go to the Search field at the top of your screen to search for a retail gift card by name. You can also view an A-Z merchant list or view merchants by category by clicking on Shop by Category and choosing the View All Merchants option.

Do retail gift cards expire?

Retail gift cards are subject to terms and conditions established by the issuing merchant.

Where can I redeem a retail gift card?

It depends on the merchant. Some retail gift cards can either be redeemed in store or online only and some offer both. You can find details by contacting each individual merchant.

How do I contact Customer Service?

Email, call, or contact us online—we're always happy to hear your comments and answer your questions. Choose a subject line to help us route your email to the right department. We do our best to respond by email within one business day. If you need a faster response, please call.

For questions about a specific order, include as many details as you can, such as the order number.

Why should I sign up for an account?

Time is precious. A personal account speeds up your shopping path, leaving you more time to enjoy your purchases from GiftCertificates.com. Here’s what you get:

  • Faster checkout: Your billing information can be securely saved so you don't have to enter it again and again.
  • Quick access to addresses you use often: All your shipping addresses can be saved, so they're ready when you are.
  • Order tracking and review: You can follow the progress of a current order and look back at your past orders.
  • The latest info on sales and new arrivals: If you choose, we email you updates about your favorite merchants, gifting tips and special offers and promotions
  • SuperCertificate/GiftPass serial numbers are not stored on accounts for security reasons.
There are no fees to sign up for a personal account with GiftCertificates.com. All you need is a valid email account. Why delay? Sign up.

How do I sign up for an account?

Creating an account is simple. Go to My Account, select Create an Account and enter the requested information. You can update your account information at any time by signing in to your account with your username and password and going to My Profile under My Account Settings.

What do I do if I forgot my password?

If you have forgotten the password you can have a new one emailed to you. Simply go to My Account, click on the Forgot Your Password? link, and submit your username. You will receive an email from us with your new password. Please note that passwords are case-sensitive and should be entered exactly as provided. Once you are signed in you can go to My Account and then to My Profile under My Account Settings, where you will be able to change your password to something you can remember.

What forms of payment do you accept?

GiftCertificates.com accepts the following methods of payment for business purchases: Visa®, MasterCard®, American Express®, Discover®, JCB and Diners Club.

What is including in service fees when purchasing a GC GiftPasses?

The SuperCertificate and GC GiftPass service fee includes shipping and handling, packaging, standard shipping and customer service.

  • Physical GC GiftPass $1.49
  • Digital GC GiftPass FREE
  • Greeting Card GC GiftPass $2.99

What is a credit card Security Code and why is it required?

In order to protect you from unauthorized transactions, GiftCertificates.com requires your credit card’s Security Code. Visa, MasterCard® and Discover: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number. American Express: The Security Code is the 4-digit number printed on the front of your card.

Can I store my payment information on your site?

Yes. To store your credit card information, Sign in and click on Payment Information. For your security and privacy, GiftCertificates.com does not store your credit card’s security code. You will need the security code every time you place an order.   Note: SuperCertificate/GiftPass serial numbers are not stored on accounts for security reasons.

Can I access my order history?

To view your Order History and find the details for all of your previous orders as well as view the status of current orders, Sign-in and click on Order History. You can also view an individual order by going to Order Status.

Can I check the status of my order?

To check the Status of your Order and find the details of an individual order, Sign-in, click on Order Status and enter the Order Number.

How do I make changes to my Address Book?

Sign in to your account and click on Address Book. You may edit or delete existing, or add new entries.

Can I return a SuperCertificate® or GC GiftPass®?

We are sorry, once a SuperCertificate or GC GiftPass order is fulfilled it cannot be returned or exchanged.

Can I return a retail gift card?

Unfortunately, once a digital gift card order is fulfilled it cannot be canceled, returned, or exchanged for a different retail gift card. Please ensure that your order is correct and the recipient email address is accurate before placing your order. A physical retail gift card may be returned for a refund or exchange if the gift card is:

  • Unused with the full original balance;
  • Returned within 30 days of purchase;
  • Returned via a trackable shipping method;
  • Returned in perfect condition without folds, marks, or any physical damage; and
  • The gift card merchant is still a partner in good standing with GiftCertificates.com and offered on our website.
When returning or exchanging a gift card, please include a note with your return that contains your full name, contact information, explanation for the return or which gift cards you are hoping to make an exchange for. All returns should be sent to: GiftCertificates.com Attn: Returns 11510 Blondo Street Omaha, NE 68164

How do I redeem a SuperCertificate and GC GiftPass?

It's easy! Just follow the steps below:

  1. Go to GiftCertificates.com/redeem
  2. Enter your SuperCertificate or GC Gift Pass number
  3. Browse and choose the gift card you want!
  4. Send it to your email or have it delivered by mail.
Enjoy! If you have any issues redeeming your SuperCertificate or GC GiftPass for a retail gift card, or receiving the gift card, please feel free to contact Customer Service at 1-800-PRESENT or customerservice@giftcertificates.com.

Why do I need an additional method of payment when redeeming?

When redeeming a SuperCertificate or GC GiftPass and your purchase is greater than the value of the SuperCertificate or GC GiftPass, you will be asked to provide credit card information as payment for the balance.

Where do I find my SuperCertificate or GC GiftPass number?

The 10-digit alphanumeric pass code is located on your SuperCertificate or GC GiftPass.   [ADD Screenshot samples]

How do I redeem more than one SuperCertificate or GC GiftPass?

You can enter up to 10 SuperCertificate or GC GiftPass numbers. Submit one at a time in the field provided on the SuperCertificate Shopping Page. You navigate to SuperCertificate Shopping Page by clicking on the top navigation that says "Redeem with a SuperCertificate". Enter the SuperCertificate numbers in the form field provided. The system will tell you if you have submitted the correct numbers.

What is my SuperCertificate or GC GiftPass balance?

You may enter your SuperCertificate or GC GiftPass number on giftcertificates.com/redeem to find out what the unredeemed balance is. If you don't want to checkout now, just close your browser when you're done. Note: SuperCertificate/GiftPass serial numbers are not stored on accounts for security reasons.

What if I can’t find a denomination that matches my SuperCertificate or GC GiftPass balance?

Denominations vary from merchant to merchant, so you may be able to redeem for more than one retail gift card with your balance. You can select various denominations that add up to your total balance. (For example, if your balance is $50 you can select 2 $25 denominations or 5 $10 denominations) Remember you can redeem your SuperCertificate or GC GiftPass in part or in full. You can also pay the difference with a credit card if your purchase is more than the balance of your SuperCertificate or GC GiftPass.

Do I have to pay for shipping when I redeem a SuperCertificate or GC GiftPass?

There is no shipping charge when redeeming a SuperCertificate or GC GiftPass. If you are redeeming for more than $400 in retail gift cards you will receive free USPS Priority shipping. You always have the option to upgrade to various FedEx® shipping methods for a charge.

Does my SuperCertificate® or GC GiftPass® expire?

No, SuperCertificate and GC GiftPass balances never expire! The balance will remain until it is redeemed for a retail gift card. Please note, SuperCertificates and GC GiftPasses issued on or after July 1, 2004 do not expire. SuperCertificates issued before July 1, 2004 generally have an expiration of 13 months from the date of issuance, except where prohibited by law. If you have an expired SuperCertificate and reside in a state that prohibits expiration dates, please contact Customer Service at 1-800-PRESENT or customerservice@giftcertificates.com.

Can I redeem for cash?

No. You can choose one of our many retail gift card options.

What happens if I have a problem with a retail gift card after I receive it?

Once you receive a retail gift card, the merchant provides customer support directly to you, just like any gift card. You can find contact information in the email containing your gift card or on the physical card itself.  We will work to assist as much as we can. However, once you have received the retail gift card, it is best to start with the merchant's customer support team.

What happens if my retail gift card is lost or stolen?

If your physical gift card is lost or stolen after having received it from GiftCertificates.com, you must report it to the merchant or retailer immediately. Replacement of your gift card will be determined by issuing merchant’s policy. Some merchants do not replace lost or stolen gift cards, others do, and some may charge a fee for replacement. If a merchant does offer to replace the lost or stolen gift card, you will likely be required to show proof of purchase and/or provide the ID number on the card. Most merchants provide toll-free numbers to report lost or stolen cards. GiftCertificates.com is happy to help you by providing ID numbers and proof of purchase, if we have it on record. Please note that gift cards are just like cash.  If lost, their value can be used by someone else.